SUPPORT
Having issues with RUGBYPASS? Find a solution by either searching by keyword, or browsing a category below.
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GENERAL
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TV STREAMING
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RugbyPass TV
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RESTRICTIONS
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TECHNICAL & TROUBLESHOOTING
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System Requirements
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Troubleshooting
- Why is my video not playing?
- Why is my video is choppy or low quality?
- I have adjusted the quality settings, so why is the video still choppy or low quality?
- How can I improve my stream?
- Why am I seeing a spinning circle (or empty black screen or white screen)?
- Why am I seeing a green screen?
- Why is the Login page not loading (Google Chrome or Firefox)?
- My video is buffering, but I have a good connection speed of 4-5mbps, how come?
- I think my connection is ok, but my video is buffering and freezing, what can I do?
- Why am I getting a message 'Connection Error' on the player?
- Do you have any tips regarding CPU Utilization?
- Do you have any tips regarding Local Software or Network Conflicts?
- Have you recently update to Sierra OS and now your WIFI is slow?
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DEVICES
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Mobile - Common Questions
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iPad / Phone
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Android
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Apple TV & Airplay
- Is AirPlay for iOS devices supported?
- How do I connect AppleTV via Airplay?
- Why does the video stop when the screen dims?
- I get poor quality when Airplaying to Apple TV. Anything I can do?
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AppleTV says there is not enough bandwidth. What should I do?
Usual Causes:
- Slow internet connection or too many people using the connection at once.
- Congestion at ISP end.
- Poor wireless signal.
- Try using ethernet to plug the AppleTV in, rather than wireless.
- Replace your wireless router with a higher grade one (Wireless N, or AC, with good signal).
- Contact your ISP.
- Is there an app for Apple TV?
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Chromecast
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MY ACCOUNT & BILLING
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Accounts & Registration
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HELP
