SUPPORT
Having issues with RUGBYPASS? Find a solution by either searching by keyword, or browsing a category below.
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GENERAL
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TV STREAMING
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RugbyPass TV
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RESTRICTIONS
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TECHNICAL & TROUBLESHOOTING
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System Requirements
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Troubleshooting
- Why is my video not playing?
- Why is my video is choppy or low quality?
- I have adjusted the quality settings, so why is the video still choppy or low quality?
- How can I improve my stream?
- Why am I seeing a spinning circle (or empty black screen or white screen)?
- Why am I seeing a green screen?
- Why is the Login page not loading (Google Chrome or Firefox)?
- My video is buffering, but I have a good connection speed of 4-5mbps, how come?
- I think my connection is ok, but my video is buffering and freezing, what can I do?
- Why am I getting a message 'Connection Error' on the player?
- Do you have any tips regarding CPU Utilization?
- Do you have any tips regarding Local Software or Network Conflicts?
- Have you recently update to Sierra OS and now your WIFI is slow?
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DEVICES
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Mobile - Common Questions
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iPad / Phone
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Android
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Apple TV & Airplay
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Chromecast
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MY ACCOUNT & BILLING
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Accounts & Registration
- What does 'username not available' mean?
- What should I do if my e-mail address is already in use?
- I've lost my password, what do I do?
- How do I update my account information?
- How do I retrieve my user name or password?
- Why do I have to verify my account?
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How do I cancel my account?
If you signed up through your Apple account on one of the apps, you can cancel the account yourself anytime, here's how to manage your Apple subscriptions: https://support.apple.com/en-nz/HT202039
If you signed up directly through rugbypass.com, you can cancel at any time by sending your request along with your account email address to help@rugbypass.com.
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HELP
