SUPPORT
Having issues with RUGBYPASS? Find a solution by either searching by keyword, or browsing a category below.
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GENERAL
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TV CONNECTIONS
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RESTRICTIONS
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TECHNICAL & TROUBLESHOOTING
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System Requirements
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Troubleshooting
- Why is my video not playing?
- Why is my video is choppy or low quality?
- I have adjusted the quality settings, so why is the video still choppy or low quality?
- How can I improve my stream?
- Why am I seeing a spinning circle (or empty black screen or white screen)?
- Why am I seeing a green screen?
- Why is the Login page not loading (Google Chrome or Firefox)?
- My video is buffering, but I have a good connection speed of 4-5mbps, how come?
- I think my connection is ok, but my video is buffering and freezing, what can I do?
- Why am I getting a message 'Connection Error' on the player?
- Do you have any tips regarding CPU Utilization?
- Do you have any tips regarding Local Software or Network Conflicts?
- Have you recently update to Sierra OS and now your WIFI is slow?
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DEVICES
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Mobile - Common Questions
- Why can't I watch on my computer & mobile at the same time?
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How much do the mobile apps cost?
RUGBYPASS.COM mobile apps are available for free download. There may be additional fees charged by your cell phone provider for data usage associated with the use of RUGBYPASS mobile apps. Please contact your cell phone provider for details regarding their pricing policies.
- Why does it say my session has timed out?
- When will my device be supported?
- Why do I have to sign in to watch?
- My connection speed is insufficient?
- I've got the app, why can't I watch anything?
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iPad / Phone
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Android
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Apple TV & Airplay
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Chromecast
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MY ACCOUNT & BILLING
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Accounts & Registration
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HELP
