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Why am I getting a 'unavailable in my area' message?
This might be because your IP address is resolving to a location outside of one of our legal territories. Please contact customer support with your IP address (which you can identify through a number of free web services) and they will be able to fix your location to give you access, provided you are not trying to access from outside RUGBYPASS.COM legal territories.
To contact customer support, you can:
- Send us an email at email@example.com
Access to the Subscription Products is limited as below. You must not access the Subscription Products outside of their specific territory. We have complete discretion to determine whether the requirements for access by residents of the below territories have been satisfied. If for any reason we conclude that you do not meet the requirements, your access may be blocked.
Zone 1 (Asia): Includes every game from the Six Nations, The Rugby Championship, June & November Internationals, SuperRugby, Heineken Champions Cup, Gallagher Premiership, Pro14, Premiership Cup, Mitre10 Cup, and Currie Cup, plus the Challenge Cup from the knockout stages onward, all live and on-demand in HD, plus 24/7 access to all of our shows and documentaries from the RugbyPassTV catalogue. Zone 1 countries: Bangladesh, Bhutan, Brunei, Cambodia, China, East Timor, Hong Kong, India, Indonesia, Laos, Macau, Malaysia, Maldives, Myanmar, Nepal, Pakistan, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand and Vietnam.
Zone 3: Includes every game from The Rugby Championship, Gallagher Premiership, Super Rugby, Mitre 10 Cup, and Currie Cup, all live and on-demand in HD plus 24/7 access to all of our shows and documentaries from the RPTV catalogue. Zone 3 countries: Bosnia & Herzegovina, Georgia, Kosovo, Macedonia, Montenegro, Serbia.
Zone 4 (Australia): Includes exclusive coverage of every game from the Heineken Champions Cup and Guinness Pro14 plus the Challenge Cup from the knockout stages onward, all live and on-demand in HD. Also includes 24/7 access to all of our shows and documentaries from the RugbyPassTV catalogue.
Zone 5: Rest of the world: Includes 24/7 access to all of our RugbyPassTV shows & documentaries. Match streaming is not available in Zone 5 due to broadcast rights restrictions.
Zone 6: Includes every match from The Rugby Championship, Super Rugby, Mitre 10 Cup, Currie Cup, plus RugbyPassTV, all live and on-demand and all in HD. Zone 6 countries: Austria, Croatia, Cyprus, Germany, Liechtenstein, Malta, Slovenia.
- Can I watch when I'm overseas?
- Can I watch on more than one computer or device at the same time?
- Why am I getting a 'unavailable in my area' message?
TECHNICAL & TROUBLESHOOTING
- Why is my video not playing?
- Why is my video is choppy or low quality?
- I have adjusted the quality settings, so why is the video still choppy or low quality?
- How can I improve my stream?
- Why am I seeing a spinning circle (or empty black screen or white screen)?
- Why am I seeing a green screen?
- Why is the Login page not loading (Google Chrome or Firefox)?
- My video is buffering, but I have a good connection speed of 4-5mbps, how come?
- I think my connection is ok, but my video is buffering and freezing, what can I do?
- Why am I getting a message 'Connection Error' on the player?
- Do you have any tips regarding CPU Utilization?
- Do you have any tips regarding Local Software or Network Conflicts?
- Have you recently update to Sierra OS and now your WIFI is slow?
Mobile - Common Questions
iPad / Phone
Apple TV & Airplay
MY ACCOUNT & BILLING
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