SUPPORT
Having issues with RUGBYPASS? Find a solution by either searching by keyword, or browsing a category below.
Search
-
GENERAL
- Where is RugbyPass live streaming available?
- What's the quality like?
- How much Data does it use?
-
Do I have to watch all the events live?
Nope, every single event can be watched either live or whenever you want to watch it. Content will be available archived in the Full Schedule up until the following season.
- How long is the On-Demand window?
- How do I get it on my TV?
- Will my internet connection be ok?
-
TV STREAMING
-
RugbyPass TV
-
RESTRICTIONS
-
TECHNICAL & TROUBLESHOOTING
-
System Requirements
-
Troubleshooting
- Why is my video not playing?
- Why is my video is choppy or low quality?
- I have adjusted the quality settings, so why is the video still choppy or low quality?
- How can I improve my stream?
- Why am I seeing a spinning circle (or empty black screen or white screen)?
- Why am I seeing a green screen?
- Why is the Login page not loading (Google Chrome or Firefox)?
- My video is buffering, but I have a good connection speed of 4-5mbps, how come?
- I think my connection is ok, but my video is buffering and freezing, what can I do?
- Why am I getting a message 'Connection Error' on the player?
- Do you have any tips regarding CPU Utilization?
- Do you have any tips regarding Local Software or Network Conflicts?
- Have you recently update to Sierra OS and now your WIFI is slow?
-
-
DEVICES
-
Mobile - Common Questions
-
iPad / Phone
-
Android
-
Apple TV & Airplay
-
Chromecast
-
-
MY ACCOUNT & BILLING
-
Accounts & Registration
-
-
HELP
