Please ensure that you, or others on your network, are not downloading music, movies, or games while you are using RUGBYPASS. These activities will consume a large chunk of your bandwidth. Also male sure you shut down any other programs or applications that you have running.

To stream video on RUGBYPASS at the highest available quality you will need a download speed of 12 Mbps or more. You can use this free online tool to check your Internet connection's speed http://www.speakeasy.net/speedtest -- select the New York option as a baseline.

Despite having a fast Internet connection, Internet congestion can slow down the delivery of the stream, make it difficult for you to connect, or cause buffering. Often the interruption is temporary. If you repeatedly have problems connecting, please notify your ISP. There are often quick fixes they can make when they learn about your issue.

Closed networks, such as the ones found at university campuses, hotels, hospitals, businesses, etc, can cause connectivity issues with live streaming video if certain ports are blocked or restricted.