SUPPORT
Having issues with RUGBYPASS? Find a solution by either searching by keyword, or browsing a category below.
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GENERAL
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TV STREAMING
- How do I connect via AppleTV?
- How do I Airplay via MacOS?
- How do I connect via Chromecast?
- How do I connect my Laptop to my TV via HDMI?
- Why is the picture all squashed?
- I'm using HDMI but have no sound. Why?
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I am using DVI/VGA or a DVI to HDMI adapter and have no sound. Why?
DVI and VGA are both video connectors that do not carry sound. In order to get sound through your TV via this method, you will also need an audio cable. Most, but not all TV's will have a 3.5mm audio input connector, usually alongside one of the HDMI ports. You would need an additional 3.5mm - 3.5mm audio cable to run from the computer to the TV.
If this option is unavailable for you, it may be time to upgrade your computer. Most new computers will have HDMI or a DisplayPort output, which both carry sound. (DisplayPort requires a DP-HDMI adapter).
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RugbyPass TV
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RESTRICTIONS
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TECHNICAL & TROUBLESHOOTING
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System Requirements
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Troubleshooting
- Why is my video not playing?
- Why is my video is choppy or low quality?
- I have adjusted the quality settings, so why is the video still choppy or low quality?
- How can I improve my stream?
- Why am I seeing a spinning circle (or empty black screen or white screen)?
- Why am I seeing a green screen?
- Why is the Login page not loading (Google Chrome or Firefox)?
- My video is buffering, but I have a good connection speed of 4-5mbps, how come?
- I think my connection is ok, but my video is buffering and freezing, what can I do?
- Why am I getting a message 'Connection Error' on the player?
- Do you have any tips regarding CPU Utilization?
- Do you have any tips regarding Local Software or Network Conflicts?
- Have you recently update to Sierra OS and now your WIFI is slow?
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DEVICES
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Mobile - Common Questions
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iPad / Phone
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Android
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Apple TV & Airplay
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Chromecast
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MY ACCOUNT & BILLING
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Accounts & Registration
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HELP
