SUPPORT
Having issues with RUGBYPASS? Find a solution by either searching by keyword, or browsing a category below.
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GENERAL
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TV STREAMING
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RugbyPass TV
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RESTRICTIONS
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TECHNICAL & TROUBLESHOOTING
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System Requirements
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Troubleshooting
- Why is my video not playing?
- Why is my video is choppy or low quality?
- I have adjusted the quality settings, so why is the video still choppy or low quality?
- How can I improve my stream?
- Why am I seeing a spinning circle (or empty black screen or white screen)?
- Why am I seeing a green screen?
- Why is the Login page not loading (Google Chrome or Firefox)?
- My video is buffering, but I have a good connection speed of 4-5mbps, how come?
- I think my connection is ok, but my video is buffering and freezing, what can I do?
- Why am I getting a message 'Connection Error' on the player?
- Do you have any tips regarding CPU Utilization?
- Do you have any tips regarding Local Software or Network Conflicts?
- Have you recently update to Sierra OS and now your WIFI is slow?
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DEVICES
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Mobile - Common Questions
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iPad / Phone
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Android
- I'm having problems with the app. What can I do?
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Why am I seeing computer code in front of the video?
This means you have accidentally enabled debug mode on the app! Whoops!
You will need to clear the apps cache and data, then uninstall and reinstall the RUGBYPASS app.
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Apple TV & Airplay
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Chromecast
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MY ACCOUNT & BILLING
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Accounts & Registration
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HELP
