SUPPORT
Having issues with RUGBYPASS? Find a solution by either searching by keyword, or browsing a category below.
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GENERAL
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TV STREAMING
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RugbyPass TV
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RESTRICTIONS
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TECHNICAL & TROUBLESHOOTING
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System Requirements
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Troubleshooting
- Why is my video not playing?
- Why is my video is choppy or low quality?
- I have adjusted the quality settings, so why is the video still choppy or low quality?
- How can I improve my stream?
- Why am I seeing a spinning circle (or empty black screen or white screen)?
- Why am I seeing a green screen?
- Why is the Login page not loading (Google Chrome or Firefox)?
- My video is buffering, but I have a good connection speed of 4-5mbps, how come?
- I think my connection is ok, but my video is buffering and freezing, what can I do?
- Why am I getting a message 'Connection Error' on the player?
- Do you have any tips regarding CPU Utilization?
- Do you have any tips regarding Local Software or Network Conflicts?
- Have you recently update to Sierra OS and now your WIFI is slow?
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DEVICES
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Mobile - Common Questions
- Why can't I watch on my computer & mobile at the same time?
- How much do the mobile apps cost?
- Why does it say my session has timed out?
- When will my device be supported?
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Why do I have to sign in to watch?
To stream video on RUGBYPASS.COM, you'll need to sign into your account.
Reminder: Simultaneous access on more than one device with the same account information is prohibited (i.e. accessing on your computer and on your tablet at the same time). - My connection speed is insufficient?
- I've got the app, why can't I watch anything?
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iPad / Phone
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Android
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Apple TV & Airplay
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Chromecast
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MY ACCOUNT & BILLING
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Accounts & Registration
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HELP
